Refund & Return Policy
At Olleve, every item is made specifically for you. Because of the personalized nature of our products, we follow a strict but fair policy.
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No Returns on Personalized Items
All of our products are made to order and customized.
- We do not accept returns or exchanges for:
Incorrect names, dates, or details entered by the customer
Change of mind after ordering
Incorrect shipping address provided at checkout.
Please double-check your personalization details before placing your order.
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Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we’ve got you covered. To request a replacement or refund:
- Contact us within 7 days of delivery
- Include:
Your order number
Clear photos of the issue
Once reviewed, we will offer a replacement or full refund if the issue is confirmed.
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Lost or Stolen Packages
- If your package is marked as delivered but you did not receive it, please contact the shipping carrier first.
- We are not responsible for lost or stolen packages after delivery confirmation.
However, we’ll do our best to assist you where possible.
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Order Changes & Cancellations
- Orders can only be modified or canceled within 2 hours of purchase.
- After that, production begins and changes are no longer possible.
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Processing & Refund Time
If a refund is approved:
- It will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear.
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Chargebacks & Disputes
If you have an issue with your order, please contact us first at:
We are committed to resolving issues quickly. Filing a chargeback without contacting us may delay resolution.